We hope you absolutely love your suit! If you need a return, exchange, or any alterations to make “your suit” PERFECT, we’re here to help—just follow the steps below.
- Click the above buttons "Start A Return" if you're needed a new top or bottom, "alterations/connector change" if you're needing it sewn tighter or looser or a connector changed or "after order change" if you've placed the order and need to make edits to a suit you have no received yet.
QUESTIONS?
If you have any questions concerning our return policy,
please contact us at : customerservice@acbikinis.com
| Policy Elements | Details |
|---|---|
| Eligible Returns | Competition suits and non-team posing suits only. Must contact customer service within 7 days of receiving your suit to be eligible. |
| Return Deadline | Suits must be received by ACBIKINIS within 14 days of delivery. |
| Return Condition | Unworn, Unaltered, no residue, tags/hygienic liners attached. |
| Refund Type | 100% Store Credit, Full Suit Exchange or 75% refund to payment method (if qualified) |
| Shipping Costs | Original Shipping not refunded. Customer pays return shipping. |
| Cleaning Fee | $30 if suit shows wear, residue, missing tags/liners non-negotiable. |
| Non-returnable Items | Team posing suits, loged posing suits, FINAL SALE items. |
| Custom Cut Fee | $50.00 per custom top size or bottom cut |
| Alterations | Free Alterations, tighten, or loosen back connector or bottom connectors. |
| Connector Change | Free Swapping top, middle, bottom, back connector. If original order did not pay for halter top or back connector and additional +$10-$30 fee added. |
| Order Change | $50 fee to change fabric colors, crystal color, crystal design after the order has already been placed. $30 fee to change any connectors. |
| Rush Fee | If suit is needed to be rushed less than 4 weeks customer may be required to pay rush fee. |
Frequently Asked Return/ Alteration Questions
Have a Question? We’ve Got the Answer!